Joining an increasing trend towards in-store mobile POS services that can help retailers improve customer service and increase efficiency, Oracle say they have introduced Oracle Retail Mobile Point-of-Service (POS), a mobile extension to their Oracle Retail Point-of-Service that enables store associates to assist customers and securely complete transactions from anywhere in the store using mobile devices.
For retailers already using Oracle Retail Stores Solutions, Oracle Retail Mobile POS leverages these applications to enable store personnel to check in-store inventory, look up product information, activate gift cards, print or email receipts and suspend transactions for completion at the register.
“Oracle Retail Mobile POS provides the flexibility to serve customers on their terms. By providing store associates with a consistent transaction interface and delivering actionable insights at any point of service, we help retailers level the playing field between store associates and digitally enabled customers,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail. “Oracle Retail Mobile POS provides an integrated and scalable architecture for retailers to create differentiated customer interactions.”
Because Oracle Retail Mobile POS is integrated with Oracle Retail Stores Solutions it helps ensure streamlined upgrades and consistent business logic and transaction processes across the entire suite. Mobile POS is becoming increasingly more popular among both consumers and retailers as it speeds and simplifies checkout, eliminates lines, reduces costs associated with adding cash registers and helps keep personnel out in the store, talking with customers rather than standing behind a checkout counter.
“Gartner research shows that retailers are extremely interested in mobile POS as a way to transform the check-out experience,” said Jeff Roster, Research Vice President, Gartner. “As one of the four transformational forces that Gartner has defined as part of its Nexus of Forces research, mobility, including mobile POS, will be a key area for experimentation and investment for retailers going forward.”