Kadona CEO, Markus Lobmaier tells C-ITV why retailers are encouraging customers to ditch their plastic loyalty cards might be the best thing for retaining loyal customers. Have you ever returned from a trade fair with your head buzzing with stunning designs and stories about ambitious technologies that are guaranteed to take the world by storm? [...]

PointsPay®, a Loylogic Company, has unveiled its new innovation: a mobile-based payment system for the loyalty industry with a launch exclusive to Etihad Airways. By converting miles or points into usable point-of-sale (POS) currency, PointsPay® enables members to redeem their loyalty earnings at millions of merchants worldwide. For many years the loyalty industry has been [...]

Ingenico have announced the renewal of the partnership between the Douglas perfumeries and its affiliate easycash Loyalty Solutions GmbH, the customer retention specialist. Easycash Loyalty Solutions successfully convinced Douglas that its concept was the ideal solution in response to an international tender. The “Douglas Card” has been in existence for an impressive 16 years and [...]

Motorola’s Mobile Loyalty Solution is the retail industrys most comprehensive managed service that enables retailers to foster a more personal relationship with their customers and digitize store-branded membership cards on customers mobile phones. This new offering is compatible with the majority of mobile phones in the U.S. market today and provides customers with a more [...]

New research[1], carried out by Ipsos MORI and customer interactions specialist, The Logic Group, is the third annual comparative survey into customer loyalty. Surveying over 2,000 adults, and including – for the first time – online social listening and online discussion groups, this survey explores the who, why and where of loyalty in 2011. The [...]