The focus of the 11th Contactless Intelligence Conference (sponsored by Creditcall, Infineon and Smartlink) will be on ‘Transforming the way we pay’ – both from a consumer perspective AND from the merchant perspective. Businesses and institutions across all sectors are working endlessly on innovating the way consumers experience shopping, travel and interact – sometimes all at the same time. However, at the very heart of all this remains one constant – payment.
Mobility is now also a key influence for many aspects of our daily lives. In a year where the use of mobile devices to access online services has overtaken the use of desktop devices, digital and mobile technology has transformed not only how products and services are discovered, but how they are paid for.
At Contactless Intelligence we like to think that our USP is the ability to foster and facilitate actual debate about the latest developments in what we pay with – card, wearables, tokens – and how we pay – innovative terminals and POS solutions. The question that those involved in the next phase of payment should be asking is ‘What role does interoperability, security and standardization play in this transformation?’
The agenda this year includes an innovative payment session where industry experts and analysts will share their insights on the trends to come – from biometrics to Internet of Things. Both topics are starting to play a major role in the future of payment and its amalgamation into other areas. IoT could well be a game changer in re-energising the payment market. Think about it – soon your refrigerator could well be doing your weekly shopping for you! Even biometric technology is being looked at by rail institutions as a way to verify ticket holders.
This year, in a bit of a change and due to numerous requests to ensure attendees get real value from the day, we are running two concurrent tracks based on transit and payment.
The transit track will be covering contactless payment while travelling – from on-board up-selling (potential growth area) to unattended ticketing and on-board ticket sales. We have invited some key players who are involved with specific transit solutions to find out what is required for regional rollouts, why payment is not just for ticketing and why contactless/NFC technology is proving to be so invaluable in enhancing the customer experience.
But we’re also not just going to focus on the UK market, either. We will be looking outside the UK to hear how countries across and beyond Europe are tackling contactless ticketing and in-transit payment. Though not limited to ticketing, the topic of standardization and interoperability remains at the very core of the transit and ticking debate. Do open standards based approaches really lead to business-enhancing interoperability? Our speakers will attempt to clarify.
In our first payment session, we are not shying away from a topical subject that everyone is concerned with; BREXIT. In a session we are calling “Will the UK Fintech market survive Brexit?” we have a group of experts from start-ups such as Token.io and Startupbootcamp Fintech as well as payment heavyweights such as HSBC and Visa Collab weighing in on the topic. We have no idea what is going to happen but it will certainly be interesting. If you have strong views on the topic – this is the track for you.
No contactless and mobile conference is complete without a session on mobile wallets – after all, they remain the face of mobile payments. This year, we are looking at the theme of application convergence – ID & Payment, Transit & Payment, Access & Transport and so on. Multi-App scenarios are enticing but the project challenges are also huge – data ownership and security are just some of the concerns that are coming to light when applications converge. Our speakers will be encouraged to talk candidly on this subject because even though the concerns are huge, the upsides are even greater.
We have once again endeavoured to bring you only the speakers that we think really have something new and interesting to say. This industry of ours only moves forward if we embrace the future and are willing to transform our approach and our ideas. I look forward to welcoming you on April 28th in London to be part of the discussion.
Location: Hilton Tower Bridge, London
Moderator: Ram Banerjee, Transaxiom
09.00 – 09.10 Welcome
09.10 – 09.50 Keynotes
- Dennis Rocks, Director of Technology Services, Rail Delivery Group
09.50 – 11.00 Latest Payment Innovations – From wearables, to biometrics, to wallets and beyond
Contactless technology has come a long way in 10 years – it is now an established and accepted payment solution in the UK. But where are we heading in the future? Will biometrics authentication become the norm? Are there markets that could really benefit from contactless/NFC technology? How will the Internet of Things impact the payment sector? In this session we review some of the latest trends and look to the future of payments.
- Edgar Dunn & Co: Samee Zafar – Director
The Shape of Digital Payments to Come?
- Infineon: Bjoern Scharfen – Head of Payment and Wearables Product Line
Global Technology Trends for Payment & Mobile Payment
- FAMOCO: Lionel Baraban – CEO
- Sthaler: Nick Dryden – CEO
11.00 – 11.30 Networking Break
11.30 – 12.50 Contactless Payment in Transit – From on-board upselling, to unattended ticketing, and on board ticket sales
Following the success of TfL’s contactless payment card rollout, there has been a real drive by the UK’s train and bus operators to enhance their ticketing solutions. With support from the government and The UK Cards Association, operators are joining together to work on interoperable solutions. In this session we hear from some of the key players involved in transit solutions, to find out what is required for regional rollouts, how payment is not just for ticketing and why contactless/NFC technology is proving to be so invaluable.
- Reading Buses: Tony Pettitt – Chief Finance & Information Officer
Bringing Contactless Payment to Reading’s Buses
- INIT: Jens Mullack – Managing Director
- Creditcall: Liz Gibson – Head of Payment Services
Evolving Contactless in Transport – Progress on Pilots & Deployments
- Vendorcom: Paul Rodgers – MD
- The HUB Company: Sam Rudder – CEO
12.50 – 13.50 Lunch
13.50 – 14.50 Split into 2 Tracks
|Track One – Transit
Can open standards really lead to interoperability?
The Transport sector has led the way on innovative implementations of contactless solutions, but with operators competing to offer their customers the best travel experience, innovation has resulted in a fragmented marketplace. In this session we examine how working as one industry can benefit both the customer and operator. Could this be achieved by using open standards rather than proprietary solutions? Should operators work together on common models? Why are there different standards in the industry?
|Track Two – Payment
Norfico: Kristian T. Sørensen (moderator)
The UK has long been a hub for innovative companies in the technology and financial sectors, with a tradition of nurturing new talent – from contactless, to Bitcoin and beyond. But with Brexit on the table and other countries vying to offer attractive alternatives, will the UK be able to retain its FinTech players? In this session we hear from start ups, banks and innovation hubs from the UK and mainland Europe to understand the issues that are being faced.
14.50 – 15.20 Networking Break
15.20 – 16.30 Split into 2 Tracks
|Track One – Transit
How are countries across Europe & beyond tackling contactless ticketing?
Contactless and NFC technology has revolutionised transit solutions around the world. In this session we hear from key implementers from a variety of countries to understand what issues they are facing and how they are using the technology to overcome them. How widespread are their solutions on a national level? Can operator collaboration really work? Should the industry be responsible for driving national/regional solutions or is governmental guidance more appropriate?
|Track Two – Payment
Norfico: Kristian T. Sørensen (moderator)
Are Mobile wallet platforms now ripe for application convergence?
For many years now we have forecasted the coming of the digital wallet – where payment, loyalty and transport can all be combined into one solution. But the smartphone offers an ideal platform for even wider convergence, providing authentication services for the ID domain. In this session we examine how mobile wallets are no longer just for payment. How do they integrate with other applications and services? Can payment and ID be combined and if so, who is the issuer? How should security and “ownership” of data be handled?
16.30 – 17.00 Drinks Reception (sponsored by Infineon)
Early bird tickets are £550 + VAT from 1st – 31st March.